SHOPPING INFORMATION
Unless otherwise, clearly, stated, each purchase from our webstore carries with it a live shipping quote from our shipping partners, Sendle, for your exact order. We will do our best to make sure that your shipping is as cost effective as possible.
As our packages are sent through a courier network, there will be places in the country that are classed as “rural” regardless of what the collective thinks. In this instance, we will work with our partners to make sure that the most efficient postage service is used.
Depending on your location and distance from Penrith, NSW, your delivery should take anywhere from 2 to 4 days after dispatch from our warehouse. When your order is dispatched, you’ll receive an email from us providing you with a tracking number and tracking page – this will show you the package from our door, to yours.
We will endeavour to dispatch your order the next business day, however, there will be times when this is not possible. In these times, you’ll be notified at the time of your purchase of the delay.
After your order is placed it moves through to our warehouse for dispatch. If we have the stock warehoused, we’ll simply ship your order to you! If not, we’ll hand make your order specificaly for you.
After your order has been completed – dispatched – you’ll get an email from us letting you know. In that email, you’ll receive a PDF attachment which is your Tax Invoice and Proof of Purchase.
PAYMENT INFORMATION
To make things easier for you, we offer all the main methods of payment:
- Visa Debit and Credit
- Mastercard Debit and Credit
- American Express
- Apple Pay
- G Pay
As we’re aware that money management is important to many of us, we also offer AfterPay as our BNPL payment method.
Looking through our products and like more than one? Looking at something and wanting your significant other’s opinion? That’s what the Wishlist is for! A central place where you can ‘save’ items that you like to find them easily later.
Sometimes things happen during transit. If you receive your order and it’s damaged or not quite right, please get in contact with us through our Contact Us page and we’ll sort it out as quickly as possible.
Please contact us first and let us solve your issue.
Because a lot of our system is automated, it’s not possible to change your order after it’s been placed. If you’d like to change the product we’re making/sending to you, you’ll need to Contact Us and get a refund and then place a new order for the product you’d like.
Should you want to cancel your order for whatever reason, as long as the order is still Processing, just get in touch with us and we can cancel. If your order has been disptached when you want to cancel, you’ll have to reference the Returns Policy.
